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Dynamics Telephone Integration for NAV (CTi)

Integrate Your Computer Telephone System With Dynamics NAV

Integrate your computer telephone system with your Microsoft Dynamics® NAV database with this fully integrated solution. Using screen call pop to alert you to an incoming call, linking to all possible contacts. From the Call Card connect directly to Contact, Customer and Vendor cards.

 

  • Fully integrated with Microsoft Dynamics NAV - Certified for Microsoft Dynamics (CfMD)
  • Proven to save time and improve customer service
  • Access the contact information directly during the call
  • Make a call from within contact cards
  • Integrates with NAV CRM to produce interactions for outgoing and incoming calls
Dynamics Telephone Integration Logo

 

Features

  • Incoming call contact match based on Phone No. or Email with Call-Pop
  • Customisable landing page for easy access to other areas of the system
  • Access to contacts from multiple NAV companies – access set up at user level
  • Store notes against the call record

Dynamics Telephone Integration is a system for Computer Telephony Integration (CTi), allowing you to integrate your phone system with Microsoft Dynamics NAV, allowing users to quickly and directly retrieve information on contacts. When a telephone call is received, the Add-on produces a pop-up list of all contacts associated with that specific number. Once the user has clicked on the name of the specific contact making the call, the Add-on quickly presents important information relevant to that contact.

This provides your telephone operatives with all the relevant and important information regarding the caller, allowing them to deal with the enquiry or request quickly with full visibility of the customer history. It also provides access to information about any issues that are outstanding on the customer account.

In addition, Dynamics Telephone Integration allows the user to open customer / vendor cards, contact cards, related contact cards, orders, and also gives you the option to create a new order for the specific contact directly within Dynamics NAV.

Watch the demonstration video to learn how Dynamics Telephone Integration will support your telephone operatives and save your business valuable time.

 

Solving the Problem

Rapid response time and access to relevant contact information are both essential when dealing with incoming telephone enquiries. It is crucial that telephone operatives can access specific information regarding customers and contacts in a quick and efficient manner, without wasting time searching and filtering through an extensive contact database. Providing direct, seamless access to contact information ensures enquiries are dealt with more effectively, and allows employees to deliver a more personal, attentive service which is tailored to each distinct customer. 

About Lync and Skype for Business

Microsoft Lync has long been Microsoft's business tool for communication, such as computer telephony, instant messaging, meeting organisation and presenting online. Following Microsoft's recent acquisition of Skype, they have now merged the functionality of Lync and Skype to form Skype for Business. As different companies are running both systems, we are pleased to support both. If you have any questions please do not hesitate to contact us.

Skype For Business Logo

Telephony Compatibility List

As well as supporting Microsoft Lync/Skype for Business, we support a wide range of telephone systems to integrate with Dynamics NAV. If you have a telephone system that is not shown on the list, please do not hesitate to contact us to discuss this. Please note that many telephone system providers require an integration licence, which will be available from your telephony provider and will not be included in our quotations. 

3ComNBX Aastra 400 Aastra Intelligate/OIP
Aastra OpenCom Alcatel Omni PCX Enterprise (OXE) Alcatel OmniPCX Office (OXO)
Alcatel OpenTouch Business Edition Auerswald COMmander Auerswald COMpact 3000 / 5010 / 5020 VoIP
Avaya BCM Avaya Communication Manager Avaya Definity
Avaya IP Office Broadsoft Broadworks BT Versatility
Cisco Call Manager Express Cisco CSTA connection Cisco UC Manager Business Edition
Cisco UC500 Cisco Unified Call Manager LG eMG80
LG IPECS LG ipLDK LG LDK
Mitel 3000 Mitel 3300 Mitel Axxess (InterTel)
Mitel CS5000 (InterTel) Mitel MCD Mitel MiVoice 5000
Mitel MiVoice Business Mitel MiVoice Office 250 Mitel MiVoice Office 400
NEC Aspire NEC SL1100 NEC SV8100
NEC XN120 (Topaz) Nortel BCM Panasonic KX-NCP
Panasonic KX-TDA Panasonic KX-TDE Panasonic NS1000
Samsung OfficeServ Samsung SCM Express ShoreTel ShoreGear
Siemens Hipath 3000 Siemens Hipath 4000 Siemens Open Office (HOOME)
Siemens OpenScape Business Siemens OpenScape Office (MX/LX) SpliceCom Maximiser
Toshiba CIX Toshiba CTX Toshiba IP Edge
Unify OpenScape Business Vodia PBX  

Return on Investment (ROI) Calculator

Users
Pounds
Calls Per Day
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Time to achieve ROI:
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Monthly saving of time:
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Monthly saving of money:
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The ROI calculator is based on the standard DC Telephone Integration solution with installation, key user training and the first year of enhancement and support. Time to achieve ROI is rounded up to the nearest month and values are an estimate based on your typical values. Calculations are based on 8 hour days and 5 working days per week, 19 working days per month and 228 working days per year.  All prices are based on GBP. Prices do not include telephone system or any licences required by the phone system. 

Download the Brochure

CLICK HERE   To download the Dynamics Telephone Integration Brochure.

Global Partner Network

We have a number of partners and distributors worldwide who are able to provide and support the solutions. If you would like to know if there is a partner in your region, please do not hesitate to contact us. If you are interested in becoming a partner of distributor, we are pleased to discuss further. Please contact us on the following:

For more info contact us
enquiries@d-c.co.uk
+44 (0) 2380 982283

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